Haitan service criteria
The customer would be consulted, warmly served from inquiry, quotation up to order agree, installation, commissioning, maintenance, and warranty.
- After receiving an inquiry, the HTC survey at the customer factory.
- HTC submit 1 to 5 ideas in the 3D model and present it to the customer.
- The customer would decide the suitable idea and comment on any issue to complete the solution. HTC follows that solution, design in detail, and quote to the customer.
- After contract signing, HTC produce all equipment in the module unit at our factory, setup, and testing before moving to the site.
- At the site, Hai Tan strives to accelerate the installation progress in order to avoid affecting production activities. Hai Tan can be installed during holidays and Tet holidays to take advantage of the downtime.
- Typically, products supplied by Hai Tan will be warranted for a minimum of 12 months. During the warranty process, Hai Tan is committed to seriously carrying out its duties.